• Services

We provide comprehensive support for Servers Storage, Network components and other IT Enterprise hardware. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. Maximum uptime is the single most critical requirement for most of the customers and the same is achieved through, quick resolution of breakdowns and preventive maintenance. Availability of spare parts, technical expertise, proper coordination and support capabilities across wide range of products enables Sureworks Service to provide maximum uptime.

Our State of the art facilities across locations enable us to provide faster and seamless service support across India. Our integrated and matured quality systems ensure high availability of IT infrastructure and business continuity.

Customer satisfaction has been the driving force behind our business growth. We have been investing in people and processes to sustain and improve service levels. It enabled us to achieve long and mutually rewarding relationship with our existing customers and win many referral customers.

Annual Maintenance Services
Facility Management  Services

Our FMS team consistently increase the productivity of customer’s IT services by reducing cost, minimizing risk and increasing high end user satisfaction.

We drive Continuous improvement by harnessing our experience and expertise to bring new ideas and market intelligence to map the customer requirement and business needs.

Our team expertise in customization and modelling to suit customer needs.

We enable customer to respond in changing business requirement and give confidence in achieving desired result.

Onsite Support and Field Support Creating business benefits through intelligently managed IT services worldwide. We have in-depth expertise in Service management, Managed infrastructure maintenance , application management, network management and communications. Within our project service unit we deliver infrastructure Services, Data Center Management and Field Services to our customers. We have the Capability to source any Enterprises Products including EOL spares with no time…

Per-Call & Remote Services
Break-Fix & Onsite Support

Repairs and Services Creating huge benefits for IT Infrastructure Services and Management We have in-depth expertise in Repairs of Storage Products like tape drives, Servers. Our Team working in quality enabled environment with all required standards to ensure the failed products are rectified back and re-usable with the old standards. This helps the customer in cost saving with less expenditure.

Our systematic managed IT service team capable in taking up any installations and Onsite Support related projects across the countries where we have our strong presence. Our team is aligned with new technology and best practices which suits for IT Infrastructure Service Support & applications management. Our project service unit can deliver as per customer SLA AND TAT. Our Installation & Onsite engineers are certified from various OEM’s with latest technology updates.

Installation & Commissioning
Rollouts & Migrations 

We offer assured Data Center Migration from professionals who have years of experience in the field. We make sure that our clients are satisfied with our services.

Our expert professionals will help the clients in moving the infrastructure from their present location to a new location. Our services are designed to ensure that our clients’ relocation and IT transformation are delivered with minimum downtime and risk. Our experts are trained to offer analysis, planning and execution to bring to our clients physical, virtual and hybrid data center relocations/migration.

We offer professional services in Mounting, Unmounting, Cabling, Connectivity Testing, Migration Inventory Management, Documentation and more.

We have been successful in offering this relocation services to many organizations across India. Our delivery of work include,

  1. Proper shutdown of server / Storage.
  2. Safe packing with proper material.
  3. Optimum care while loading and unloading.
  4. Implementing the accurate transportation vehicle.
  5. Safe Unpacking with Physical verification.
  6. Remounting and connecting to Power and network in the Rack.
  7. Powering On the server / Storage.

We Support